Refund & Cancellation Policy

If you cancel before we have started design or development, the advance is refunded in full, minus any third-party costs already paid on your behalf (domains, licences, stock assets).

Once work has started, refunds are calculated on the milestones completed. Work delivered and approved up to the cancellation date is chargeable; the balance of the advance is returned.

Retainers can be cancelled with 15 days' notice before the next billing date. The current month is not refundable, as the hours are already reserved.

Third-party purchases, domain and hosting fees, paid plugins or licences, and completed one-off deliverables such as approved designs or published content.

If a project is inactive for more than 60 days due to pending inputs from your side, we may close it and re-quote when you are ready to resume.

Email hello@techtipstool.com with your invoice number. Approved refunds are processed to the original payment method within 7-10 working days.